Business Correspondence
Correspondance Professionnelle
E-mail und Schriftverkehr
Correspondencia comercial
Objectives
Master the language for general correspondance and write clear and concise letters,faxes and e-mails.
Destined for :
All people who regularly write letters etc. and speak English in a professional environment,both in the office (colleagues,management) and to clients and suppliers.
Programme
Opening and closing formal and informal messages
Refer to attachments and enclosures
Confirm business arrangements
Confirm agreements
Request information, request assistance
Offer assistance, make arrangements
Express concern and dissatisfaction
Make apologies,express regret
Express thanks
Respond to critism and complaints
