Telephoning
Communication téléphonique
Telefonieren
Comunicación telefónica
Objectives
Master telephone communication (comprehension, vocabulary and expressions)
Destined for :
All those who need to use the telephone efficiently in a business context.
For example : a receptionist, telephonist or manager..
Programme
Making calls and answering the phone
Giving and enquiring about identity
Exchanging contact details
Requesting folow-up action
Putting calls on hold
Directing calls
Challenging calls
Dealing with messages
Closing calls politely
Telephone vocabulary and expressions
